Privacy policy

PRIVACY POLICY
Kishori – Modern Luxury Jewelry

Effective Date: 16 December 2025  |  Last Updated: 1 May 2026

At Kishori, your privacy is not an afterthought — it is a core part of how we do business. We are committed to handling your personal information with the utmost care, transparency, and respect.

This Privacy Policy explains what information we collect when you visit kishoriluxe.in, how we use it, who we share it with, and the choices you have. By using our website or placing an order, you agree to the practices described in this policy.

We are an India-based luxury jewelry brand and this policy is crafted in accordance with the Information Technology Act, 2000 and its amendments, and applicable Indian data protection guidelines.

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01. INFORMATION WE COLLECT
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We collect only the information necessary to deliver your orders, personalize your experience, and improve our services. This includes:

Information you give us directly:

- Full name, delivery address, city, state, and PIN code
- Email address and mobile number
- Order details, preferences, and any messages you send us
- Account information if you create a profile on our website

Information collected automatically:

- Device type, browser, operating system, and IP address
- Pages visited, time spent, and navigation behavior on our website
- Referring URLs and search terms that led you to us
- Cookie and tracking data (see Section 04)

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02. HOW WE USE YOUR INFORMATION
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Your information helps us serve you better. Here is exactly how we use it:

- To process, fulfill, and deliver your orders
- To send you order confirmations, shipping updates, and delivery notifications
- To respond to your support queries via email, WhatsApp, or phone
- To send you promotional offers, new arrivals, and brand updates (you may opt out at any time)
- To personalize your website experience and show you relevant products
- To analyze website performance and improve our offerings
- To run targeted advertising on platforms like Meta and Google
- To detect, prevent, and investigate fraudulent or suspicious activity
- To comply with applicable legal obligations

We will never sell, rent, or trade your personal information to any third party for their own commercial use. Your data exists to serve your experience with Kishori — nothing more.

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03. PAYMENT INFORMATION
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All payments on Kishori are processed securely through Razorpay, a PCI-DSS compliant payment gateway trusted by thousands of Indian businesses.

Kishori does not collect, store, or have access to your full card number, CVV, UPI PIN, net banking credentials, or any other sensitive payment details. All such information is entered directly on Razorpay's encrypted platform and handled entirely by them.

For COD (Cash on Delivery) orders, no payment data is collected digitally at checkout.

To understand how Razorpay handles payment data, please refer to Razorpay's official Privacy Policy.

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04. COOKIES & TRACKING TECHNOLOGIES
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Our website uses cookies and similar tracking technologies to deliver a seamless shopping experience. Cookies are small text files stored on your device that help us remember your preferences, keep your cart intact, and understand how you interact with our site.

We use the following types of cookies:

- Essential cookies — Required for the website to function correctly (login, cart, checkout)
- Analytics cookies — Help us understand traffic patterns and improve site performance (Google Analytics)
- Marketing cookies — Used to deliver personalized ads on Meta and Google based on your browsing behavior
- Preference cookies — Remember your settings and choices across visits

You may disable cookies through your browser settings at any time. Please note that doing so may affect certain features of our website.

By continuing to use our website, you consent to the use of cookies and similar technologies for analytics, personalization, and advertising purposes.

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05. META PIXEL & ADVERTISING ANALYTICS
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Kishori uses the Meta Pixel (Facebook Pixel) on our website. This tool allows us to measure the effectiveness of our advertising on Facebook and Instagram, understand how customers interact with our site after clicking an ad, and show relevant Kishori ads to people who may be interested in our jewelry.

The Meta Pixel may collect data such as pages you visited, products you viewed, items added to cart, and purchases completed. This data is used strictly for advertising optimization and audience building on Meta platforms.

We also use Google Analytics and Google Ads tracking to understand site traffic, measure campaign performance, and improve our advertising reach.

You may opt out of Meta's data use at facebook.com/adpreferences, and Google's tracking at adssettings.google.com. You may also install the Google Analytics Opt-out Browser Add-on to prevent data collection by Google Analytics.

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06. THIRD-PARTY SERVICES
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To operate effectively, Kishori works with a carefully selected set of trusted third-party service providers. These partners are granted access only to the information they need to perform their specific function — nothing more.

- Shopify — Our e-commerce platform (hosts our store, manages orders)
- Razorpay — Payment processing gateway
- Courier & logistics partners — For order fulfillment and delivery (your name and address are shared)
- Meta (Facebook & Instagram) — Advertising and audience targeting
- Google — Analytics and advertising
- WhatsApp / SMS / Email providers — For order updates and customer communication

None of these partners are permitted to use your data for purposes beyond what Kishori has authorized. We do not share your personal data with any other party without your explicit consent, except where required by law.

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07. WHATSAPP, EMAIL & SMS COMMUNICATION
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When you place an order or contact us, you may receive communications from Kishori via:

- WhatsApp — Order confirmations, shipping updates, and support responses
- Email — Order receipts, promotional offers, new arrivals, and policy updates
- SMS — Transactional alerts such as delivery notifications and OTPs

By providing your mobile number or email address, you consent to receiving these communications. Promotional messages are sent only to customers who have opted in. You may unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by writing to us directly.

We do not send spam. Your contact details will never be shared with third parties for their own marketing purposes.

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08. DATA PROTECTION & SECURITY
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We take the security of your personal information seriously. Kishori and its platform partners (Shopify, Razorpay) implement industry-standard security measures including SSL/TLS encryption, secure server infrastructure, and access controls to protect your data from unauthorized access, alteration, or disclosure.

While we strive to protect your information at all times, no method of transmission over the internet is 100% foolproof. We encourage you to use strong, unique passwords if you create an account with us, and to contact us immediately if you suspect any unauthorized access.

Our team has limited and controlled access to customer data, strictly on a need-to-know basis.

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09. YOUR RIGHTS AS A CUSTOMER
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You have meaningful rights over your personal information. Here is what you can ask us to do — and we will respond within a reasonable timeframe:

- Access — Request a copy of the data we hold about you
- Correct — Ask us to update or fix any inaccurate information
- Delete — Request deletion of your personal data (subject to legal obligations)
- Opt Out — Unsubscribe from marketing communications at any time
- Restrict — Ask us to limit how we use your data in certain situations

To exercise any of the above rights, please email us at hello@kishoriluxe.in with your name, order ID (if applicable), and a clear description of your request.

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10. DATA RETENTION
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We retain your personal information for as long as necessary to fulfill the purposes described in this policy — primarily to process and deliver orders, manage customer accounts, and meet our legal and financial record-keeping obligations.

Order and transaction data is typically retained for a minimum of 5 years in compliance with Indian accounting and tax regulations. Marketing preferences and communication data are retained until you opt out or request deletion.

When data is no longer required, we securely delete or anonymize it.

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11. CHILDREN'S PRIVACY
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Kishori's website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@kishoriluxe.in and we will promptly delete the relevant data.

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12. POLICY UPDATES
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We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform updates. When we make meaningful changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy. For significant changes, we may also notify you via email or a banner on our website.

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13. CONTACT INFORMATION
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If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, our team is happy to help.

Email:           hello@kishoriluxe.in
Phone/WhatsApp:  +91 95893 68551
Support Hours:   Monday to Saturday, 10:00 AM – 6:00 PM IST
Business:        India

We aim to respond to all privacy-related inquiries within 2–3 business days.

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This Privacy Policy is governed by applicable laws of India.

This policy applies to all visitors, customers, and users of kishoriluxe.in.

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.

© 2025 Kishori. All rights reserved.