Refund policy

RETURN & REFUND POLICY
Kishori – Modern Luxury Jewelry

Effective Date: 16 December 2025  |  Last Updated: 1 May 2026

At Kishori, every piece is crafted with intention and dispatched with the utmost care. We take immense pride in the quality of our stainless steel, waterproof, and anti-tarnish jewelry. Before your order leaves our hands, it is carefully inspected and packed to ensure it reaches you in perfect condition.

We understand that shopping online requires trust, and we are committed to being transparent, fair, and responsive. Please read this policy carefully — it details exactly how we handle your concerns, and what to expect from us.

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01. OUR NO-RETURN POLICY
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Due to the nature of our products and to maintain the highest standards of quality for every customer, Kishori does not accept returns or issue refunds on delivered orders.

However, we stand fully behind the integrity of our products. If your order arrives damaged, defective, or incorrect, we will make it right — swiftly and without hassle. See Section 02 for complete details on how we resolve this.

We encourage all customers to review product details, size guides, and photographs carefully before placing an order. Minor variations in color due to screen settings or photography lighting are inherent to online shopping and do not constitute a defect.

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02. REPLACEMENT ELIGIBILITY
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WHAT WE COVER

We offer a one-time replacement for the same product under the following circumstances:

- The product arrived visibly damaged or broken due to transit
- A manufacturing defect is present on an unused item
- The wrong product or variant was delivered (different from what was ordered)

CONDITIONS THAT MUST BE MET

- Issue must be reported within 48 hours of confirmed delivery
- A clear, unedited unboxing video is mandatory (see Section 03)
- Product must be unused, unworn, and in its original packaging
- Replacement is issued for the same product only — no substitutions or store credit

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03. UNBOXING VIDEO REQUIREMENT (MANDATORY)
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To protect both our customers and our brand from transit mishaps, an unboxing video is a mandatory requirement for all replacement claims.

HOW TO RECORD A VALID UNBOXING VIDEO:

1. Begin recording before you open the package — the sealed parcel must be clearly visible at the start.
2. Record continuously without cuts, pauses, or edits throughout the unboxing.
3. Ensure the order label/packaging is visible and the defect or issue is clearly shown.
4. Send the original, unedited video along with your order ID to our support team within 48 hours of delivery.

An unboxing video helps us verify transit-related concerns quickly and fairly. While claims without an unboxing video may be difficult to validate, our team will review all genuine concerns on a case-by-case basis. We understand this may feel strict, but this measure protects every Kishori customer from fraudulent claims that can affect our ability to serve the community fairly.

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04. CASES NOT ELIGIBLE FOR REPLACEMENT
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To maintain transparency, the following situations fall outside the scope of our replacement policy:

- Products that have been worn, used, altered, or washed
- Damage caused by the customer (scratches, bending, mishandling, or improper storage)
- Minor color or finish variations due to screen display or photography lighting
- Claims reported after the 48-hour window from the date of delivery
- Missing or incomplete unboxing video
- Change of mind, sizing preference, or personal dissatisfaction not related to a defect
- Products not purchased directly from Kishori's official website or authorized channels
- Claims Kishori reasonably suspects to be fraudulent or in bad faith

Kishori reserves the right to assess each claim individually and make a final determination based on the evidence provided. All genuine concerns will be reviewed with care and responded to promptly.

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05. CANCELLATION POLICY
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We begin processing orders promptly to ensure fast delivery. As such, order cancellations are subject to the following:

- Cancellation requests may be considered if submitted within a few hours of placing the order and before dispatch.
- Once an order has been dispatched, it cannot be cancelled under any circumstances.
- Repeated refusal of COD orders may affect eligibility for future Cash on Delivery purchases.

To request a pre-dispatch cancellation, please contact us immediately via email or WhatsApp with your order ID. We will do our best to accommodate the request, but cannot guarantee cancellation once the order enters fulfilment.

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06. REFUND CLARIFICATION
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Kishori currently does not offer monetary refunds on delivered orders. All eligible concerns are resolved through product replacement only, as described in Section 02.

For COD (Cash on Delivery) orders: any shipping charges collected at delivery are non-refundable, as these are fees charged by our logistics partners independent of the product price.

In the rare event of a confirmed payment error (e.g., duplicate charge, technical issue at checkout), please write to us immediately. We will investigate promptly and resolve the matter in compliance with applicable payment gateway and consumer guidelines.

Approved replacements are processed subject to product availability. In cases where the same item is unavailable, Kishori may offer an alternative resolution at its discretion.

Customers are requested to ensure accurate shipping details and availability at the time of delivery to avoid failed delivery attempts or return-to-origin shipments.

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07. SHIPPING DELAYS & COURIER RESPONSIBILITY
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We partner with trusted courier services to ensure your Kishori order reaches you in a timely manner. Once dispatched, the delivery timeline is managed by the courier partner.

Kishori is not liable for delays caused by courier operations, adverse weather, public holidays, local disruptions, or circumstances beyond our control. Estimated delivery timelines shared at checkout are indicative, not guaranteed.

If your order is significantly delayed beyond the estimated window, please reach out to us and we will coordinate with the courier on your behalf. We are always here to help track down your order.

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08. CONTACT US
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Have a concern about your order? Please reach out to our customer care team with your order ID, photographs, and unboxing video (where applicable). We will respond within 24–48 business hours.

Email:           hello@kishoriluxe.in
WhatsApp:        9589368551
Support Hours:   Monday to Saturday, 10:00 AM – 6:00 PM IST
Business:        India

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This policy is subject to change without prior notice. The most current version will always be available on our website.

By placing an order with Kishori, you confirm that you have read, understood, and agreed to this policy.